Q: Where do you ship to and how long does it take?
A: We proudly ship to all 50 US States, Washington D.C., all US territories, and all APO/FPO/DPO Armed Forces postal designations via USPS. Please allow 1 to 3 business days for our collaborative studio team to hand-inspect and pack your small-batch items. Once shipped, standard transit times are generally 1 to 5 business days, and a tracking number will be emailed to you immediately.
Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover, as well as digital wallets including PayPal, Venmo, Apple Pay, and Google Pay. Our checkout also features Fastlane by PayPal, allowing returning customers to securely save their details and check out securely in just one click.
Q: Is there sales tax on my order?
A: Yes, a standard 6.625% sales tax is automatically applied to all orders shipping to New Jersey customers.
Q: What is your Return and Exchange Policy?
A: Due to the personal and hygienic nature of our handcrafted soaps, scrubs, and bath bombs, we cannot accept returns or exchanges. Complete ingredient lists are posted with every product listing. If you have any allergies or skin sensitivities, please send us a message through our online contact form before making a purchase.
Q: What if an item arrives damaged or I have a quality concern?
A: At KVK Naturals, we stand behind the quality of our craft! Please open and inspect your box as soon as it arrives. If an item has been damaged in transit, save the original packaging, snap a photo of the issue, and reach out via our online contact form right away. Damaged, defective, or incorrect products will be replaced immediately at no extra cost to you. For any other quality inquiries, you may use our contact form or leave a message on our order line at 1-866-265-9286 (press 1).
Q: How do you protect my privacy and address information?
A: Safeguarding your online privacy is our absolute responsibility. Your registration and checkout data are stored entirely on secure servers. We will only use your contact information internally to fulfill your orders or send out shop announcements if you choose to join our mailing list.